Refund policy
Returns & Replacements Policy
We have a 30-day policy, which means you have 30 days after receiving your item to report an issue.
We do not offer returns or refunds for change of mind.
To be eligible for a replacement, your item must be faulty, damaged, or not working as intended.
To report an issue, contact us at info@hydroharness.com.au with your order number, a description of the problem, and clear photos or videos showing the fault.
Please note that items sent back to us without first contacting us will not be accepted.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect, so we can assess the issue and make it right.
Replacements
If your item is confirmed to be faulty, we will organise a replacement at no cost to you.
We may require the item to be returned before issuing a replacement. In these cases, return shipping costs are the responsibility of the customer, and we’ll provide instructions on how to return the item.
Exceptions / Non-Returnable Items
We do not accept returns or offer refunds for:
- Change of mind
- Incorrect selection or sizing
- Normal wear and tear
- Damage caused by misuse or improper care
We also do not accept returns for:
- Gift cards
- Sale items
Need Help?
You can always contact us for any questions at info@hydroharness.com.au — we’ll get you sorted.